Shipping policy

Last updated: Aug. 20, 2026

At SUPERNEOX, we're committed to getting your lightsaber to you quickly and safely. Read on to learn more about our shipping process and what to expect. We deliver to customers in more than 40 countries and regions worldwide. Estimated delivery times will be shown at checkout, as they may vary depending on your destination.

Global Warehouses:

We ship from facilities located in the United States, Germany, the United Kingdom, and Hong Kong. Depending on the model you choose, orders will be shipped from our fulfillment center near Hong Kong International Airport or from one of our trusted international hubs.

1. Shipping Coverage

SUPERNEOX currently ships to the following countries and regions:

North America:
United States and Canada.

Europe:
United Kingdom, France, Germany, Italy, Spain, Portugal, the Netherlands, Belgium, Switzerland, Austria, Sweden, Norway, Denmark, Finland, Poland, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, Serbia, Cyprus, Greece, Iceland, Ireland, Guernsey, and Jersey.

Asia-Pacific:
Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, Thailand, Indonesia, India, Hong Kong, Macau, and Taiwan.

Middle East:
United Arab Emirates, Saudi Arabia, Qatar, and Israel.

South America:
Brazil, Argentina, Colombia, Mexico, and Peru.

Africa:
Egypt and South Africa.

Other Destinations:
Ukraine is also included in our current delivery coverage.

If your country or region is not listed above, please contact our support team. We will be happy to check available shipping options for your destination.

2. Order Processing

• Address Requirements:
  Please note that we cannot ship to P.O. boxes or military addresses such as APO, FPO, or DPO.
• Speedy Preparation:
  Orders are processed within 2-3 business days (excluding weekends and holidays). Please note that warehouse processing times may experience delays of 2-7 business days during peak retail periods such as holiday seasons or major sales events (e.g., May 4th Day/Black Friday).

3. Shipping Rates & Timelines

Our standard delivery time is 5–10 business days, depending on the shipping warehouse and delivery address. You can view the estimated delivery date by entering your address details at checkout.

For faster delivery, please choose expedited shipping if available and include any relevant instructions in the shopping cart notes.

4. Tracking & Communication

• Stay Informed:
  Once your order has been shipped, you will receive an email containing tracking information so you can monitor your package's progress.
• Accurate Contact Information:
  Please ensure your email address is correct at checkout, as it is our primary way of providing order updates.

5. Customs & Import Duties

• Pre-Paid Duties:
  For most destinations, import duties are covered as part of your order. During checkout, you can select the available shipping option that includes pre-paid customs fees.
• Extended Delivery Times:
  Please note that shipments with pre-paid duties may require additional processing time while customs procedures are completed.

6. Shipping Partners & Delivery

• Trusted Carriers:
  We work with reputable carriers to ensure secure and reliable delivery. In some cases, tracking updates may not appear immediately until the package reaches the destination country due to local logistics procedures.
• Unforeseen Delays:
  While we make every effort to ensure timely delivery, factors such as customs inspections, natural disasters, or geopolitical events may occasionally affect shipping times. We appreciate your understanding in these situations.

7. Upon Delivery

Inspect Your Order:
Please inspect your shipment immediately upon arrival. If you notice any damage, contact us within 48 hours so we can assist you as quickly as possible.

8. Force Majeure

• Beyond Our Control:
  We are not responsible for delays or delivery issues caused by circumstances beyond our control, including natural disasters, wars, or other extraordinary events.
• Customs Clearance Issues:
  Customers are responsible for ensuring that their orders comply with local import regulations. If a package cannot be cleared by customs, is refused by the recipient, or is damaged or lost due to customs-related issues, SUPERNEOX cannot be held responsible for any resulting losses or damages.

9. Need Assistance?

If you have any questions about your shipment or need assistance with your order, please contact our customer support team at support@superneox.com or visit our Help Center.

SUPERNEOX - Where the Force awakens within you.