Terms of service

Last updated: August 20, 2026

Welcome to SUPERNEOX. These Terms of Service (“Terms”) govern your access to and use of the SUPERNEOX website, products, and services. By visiting our website, placing an order, or using any service provided by SUPERNEOX, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. About SUPERNEOX

This website is operated by HONG KONG CHUNSIN TECHNOLOGY CO., LIMITED ("SUPERNEOX", "we", "us", or "our"). SUPERNEOX is a registered trademark owned by CHUNSIN TECH.

SUPERNEOX designs and sells premium collectible sabers, dueling sabers, accessories, and related products for collectors, enthusiasts, cosplay communities, and science fiction fans.

Some SUPERNEOX products feature original designs, while others incorporate elements inspired by fan art, creative interpretations, and science fiction culture. These products are created for collectors and enthusiasts who appreciate craftsmanship, customization, and imaginative expression.

SUPERNEOX products are independently designed, developed, and manufactured by SUPERNEOX. Unless explicitly stated, SUPERNEOX products are not affiliated with, endorsed by, or officially connected to any third-party entertainment franchise or intellectual property owner.

2. Website Use

By accessing or using our website, you agree that:

  • You are at least the age of majority in your location, or you have permission from a parent or legal guardian to use this website.
  • You will provide accurate and complete information when placing an order.
  • You will not use our website for any unlawful purpose.
  • You will not attempt to interfere with website security, functionality, or operations.

SUPERNEOX reserves the right to refuse service, cancel orders, or restrict access to our website if we believe any activity violates these Terms or applicable laws.

3. Products and Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing information are accurate.

However:

  • Product colors may vary slightly due to screen settings and lighting conditions.
  • Minor design updates may occur due to manufacturing improvements.
  • Product specifications may change without prior notice.

SUPERNEOX products are designed for collecting, display, cosplay, and recreational dueling purposes. Users should operate products responsibly and follow all included safety instructions.

4. Orders and Payments

By placing an order with SUPERNEOX, you agree that:

  • All information provided during checkout is accurate.
  • You are authorized to use the selected payment method.
  • You accept the final price, shipping fees, and applicable taxes shown during checkout.

We accept payment methods provided during checkout, including credit cards, PayPal, and other available payment providers.

All orders are subject to availability and payment verification.

SUPERNEOX reserves the right to cancel or refuse any order, including orders suspected of fraud, unauthorized payment use, or pricing errors.

If your order is canceled after payment has been processed, we will issue a refund using the original payment method.

5. Pricing and Promotions

SUPERNEOX may offer discounts, promotions, bundle deals, or limited-time offers.

Promotion terms may include:

  • Specific product exclusions
  • Limited availability
  • Expiration dates
  • Usage restrictions

Unless otherwise stated, promotions cannot be combined with other discounts.

SUPERNEOX reserves the right to modify, suspend, or terminate promotions at any time.

6. Shipping and Delivery

SUPERNEOX ships orders internationally from our available fulfillment locations.

Shipping times are estimates only and may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Carrier delays
  • Weather conditions
  • Holidays or unexpected events

Customers are responsible for providing accurate shipping information.

SUPERNEOX is not responsible for delays caused by incorrect addresses, customs restrictions, refused deliveries, or circumstances beyond our control.

For detailed shipping information, please refer to our Shipping Policy.

7. Import Duties and Customs

International orders may be subject to customs regulations, import duties, taxes, or clearance procedures depending on the destination country.

Where available, SUPERNEOX may provide prepaid duty services to simplify the delivery process.

Customers remain responsible for complying with local import regulations.

If a package is refused, abandoned, destroyed, or damaged due to customs issues caused by the recipient’s actions or failure to complete required procedures, SUPERNEOX shall not be responsible for resulting losses.

8. Returns, Refunds, and Warranty

Our return policy, refund conditions, and warranty coverage are described in detail in our Return Policy and Warranty Policy.

By purchasing from SUPERNEOX, you acknowledge and agree to these policies.

Products returned without authorization or outside the applicable return period may not be accepted.

9. Product Safety and Usage

SUPERNEOX sabers contain electronic components and rechargeable batteries.

Customers should:

  • Follow all safety instructions.
  • Use appropriate chargers and accessories.
  • Avoid modifying internal electronics unless qualified.
  • Keep products away from children without supervision.

SUPERNEOX is not responsible for damage caused by misuse, unauthorized modifications, improper charging, accidents, or failure to follow product instructions.

10. Intellectual Property Rights

SUPERNEOX, including its name, logo, trademarks, product designs, website content, images, videos, graphics, text, and other materials, is protected by applicable intellectual property laws and is owned by or licensed to SUPERNEOX.

SUPERNEOX is a registered trademark of HONG KONG CHUNSIN TECHNOLOGY CO., LIMITED. Unauthorized use of the SUPERNEOX trademark, brand identity, or related materials is strictly prohibited.

Certain product designs may include creative elements inspired by fan art, community creativity, and science fiction aesthetics. Such designs are intended for personal collection, display, cosplay, and enthusiast purposes. SUPERNEOX respects the intellectual property rights of third parties and does not claim ownership of third-party trademarks or copyrighted works unless explicitly authorized.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit any SUPERNEOX website content, trademarks, product designs, or marketing materials without prior written permission from SUPERNEOX.

11. User Content and Reviews

If you submit reviews, photos, videos, comments, or other content, you grant SUPERNEOX a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and promote such content for marketing and business purposes.

You confirm that:

  • Your content does not violate any third-party rights.
  • Your content is accurate and lawful.
  • Your content does not contain harmful, offensive, or illegal material.

SUPERNEOX reserves the right to remove content that violates these Terms.

12. Third-Party Services

Our website may include services provided by third parties, including payment providers, shipping carriers, analytics services, and marketing platforms.

Your use of these third-party services may be subject to their own terms and privacy policies.

SUPERNEOX is not responsible for the practices, availability, or performance of third-party services.

13. Limitation of Liability

To the maximum extent permitted by applicable law, SUPERNEOX shall not be liable for indirect, incidental, special, or consequential damages arising from:

  • Website use
  • Product use
  • Shipping delays
  • Third-party services
  • Improper product operation

Our total liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

14. Force Majeure

SUPERNEOX shall not be responsible for delays, failures, or damages caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Wars
  • Government restrictions
  • Transportation interruptions
  • Labor disputes
  • Epidemics
  • Customs restrictions or clearance failures

If a package is damaged, lost, or destroyed due to customs failure caused by the recipient’s inability or refusal to complete required procedures, SUPERNEOX shall not be responsible.

15. Governing Law

These Terms shall be governed and interpreted according to applicable laws without regard to conflict of law principles.

Any disputes arising from these Terms or purchases made through SUPERNEOX shall first be attempted to be resolved through good-faith communication with our customer support team.

16. Changes to These Terms

SUPERNEOX reserves the right to update or modify these Terms at any time.

Changes will become effective immediately after being posted on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us:

SUPERNEOX
Operated by: HONG KONG CHUNSIN TECHNOLOGY CO., LIMITED
Email: support@superneox.com