Shipping policy

Last updated: June 19, 2024


  • Orders are processed within 1-2 days.
  • Not ship to P.O. boxes, including APO, FPO, and DPO.
  • Please note if lightsabers need to be packaged separately.
  • Email address must be correct (primary method of communication).

Worldwide Delivery Times:

  • Lightsabers: 5-10 days (Vary by region, see checkout for options)
  • Lightsaber Accessories: 12-18 days

In the vastness of the galaxy where starships travel through hyperspace, we present our Shipping Policy to guide you on your journey to receive your coveted Lightsaber products. Please read the following terms and conditions carefully:

1. The Hyperdrive of Dispatch:

Once you ignite the spark of your order, our skilled artisans will embark on a noble quest to craft and activate your chosen light saber. The time required for this process can vary, as each saber is meticulously crafted. Standard orders are generally processed within 72 hours or less (excluding Saturdays, Sundays, and holidays).

2. The Pilots of Shipment:

Once your lightsaber is ready to venture out into the galaxy, we place it in the capable hands of reputable shipping companies. They will navigate star systems, using the speed of hyperspace and the reliability of their ships to ensure the safe passage of your package. Estimated shipping time is 5-10 business days.

3. The Dance of Delivery:

The arrival of your lightsaber at its destination should bring joy similar to the harmony of a Jedi's movements. We will provide you with tracking information so that you can monitor the progress of your package as it traverses the vastness of space. Please note, however, that while we strive for timely delivery, unforeseen circumstances such as planetary disturbances or Sith interference may cause minor delays.

4. The Galactic Boundaries:

We strive to make our products available throughout the galaxy, but it is important to note that there may be certain regions or star systems where shipping is not currently available. If you find yourself in such a location, we apologize for the inconvenience and encourage you to explore other means of purchase.

5. The Power of Customs:

As your sword travels across borders, it may encounter the watchful eyes of customs officials. Please note that you, as the recipient, are responsible for complying with all relevant customs regulations, including the payment of any applicable duties or taxes. We will provide the necessary documentation to facilitate a smooth passage through customs, but the final responsibility rests with you.

6. Inspection of Packages:

Before embarking on your light saber adventure, we urge you to inspect the package upon delivery. If you notice any signs of damage or tampering, we ask that you document the problem and contact our customer service team immediately. We will work diligently to resolve any concerns and ensure that you receive the lightsaber of your dreams.

7. Return of the Jedi:

While we strive for your complete satisfaction, we understand that circumstances can change. If you find yourself needing to return or exchange your ligh tsaber, we encourage you to review our Returns and Refunds Policy for detailed instructions and eligibility criteria. Please note that certain customized or modified light sabers may not be eligible for a return or exchange.

8. The Force Majeure:

In the realm of galactic commerce, there are forces beyond our control. In the event of unforeseen circumstances such as natural disasters, wars, or disturbances in the Force, we will not be held responsible for delays or disruptions in shipping. Rest assured, we will communicate with you in such situations and work toward a solution, guided by the principles of fairness and transparency.

As you venture out into the galaxy of light saber acquisition, armed with the knowledge of our shipping policy, we stand ready to guide you on this epic journey. May the Force be with you as your lightsaber travels through space and time, arriving at your doorstep to fulfill your destiny.

 

SUPERNEOX - Where the Force awakens within you.