Lightsaber FAQs

Sure, Superneox sabers are designed for full contact dueling and can withstand heavy dueling. Our blades are made of a strong polycarbonate material that is shatterproof and has a slight flexibility to prevent them from breaking.

However, for heavy duels, we recommend opting for the RGB core, due to the fact that the Neopixel blade's internal LED strip can be damaged by heavy impacts.

A soundfont is a collection of .wav files and code that can be uploaded to lightsabers, allowing the sounds and blade animations to be customized. Soundfont is mode that affects how the saber effects such as motion, blaster deflect, etc sound. Every time the saber switches the soundfont it will play a quote from a movie.

Soundfonts modify sound effects by giving them a certain style. Sound effects are featured on all soundfonts and include ignition, motion sounds, blaster deflection, clash noises and more. They sound a little different depending on the soundfont selected.

Yes, at least one of the sabers must have a threaded hilt connector, then the sabers can be connected to a double-bladed lightsaber. If this is not the case, you can buy a saber connector.

Off you press the button for a blink and it has three steps high sound, low sound and mute.

• Make sure the lightsaber core is S-RGB or SNV4 Pro
• Search for “ForcePark V2” in the store and download it.
• Refer to the Help tutorial on the website for setup.

Try reinstalling the battery. Adjust the spring in the battery case after removing the battery.

Due to protocol limitations, the charging port cannot be used for SD card reading, for SD card reading you need to use a card reader.

For the Proffie core, you can reset the programming in the chip via the charge port.

Yes, since both the SNV4 Pro and Proffie are Neopixel cores, they both have pixel blades, so you can just replace the cores without having to buy other parts.

If you need to reset your lightsaber core, you can download the config file by clicking here.

Due to protocol restrictions, the Proffie core lightsaber can only be in standby and cannot be turned off. However you can force it to be turned off by removing the battery.

Just refer to this video：https://www.youtube.com/watch?v=cMdxgycKqks

Now, Superneox have supported all major payment methods, if you cannot find a suitable payment method, please contact us.

We also support instalment payments via Klarna or Paypal.

Fill in the order information and choose the credit card to pay.

If you did not receive an order confirmation, first check your email spam/junk folder, if there is still no email, please contact us.

Of course, if the package is still in the pre-shipping stage, you can contact us to make changes to the information. However, canceling an order may require an additional fee.

At least for now, most countries do not have to pay import tax for lightsabers. For EU countries, we offer a standard logistics that will be subject to import taxes, which you can choose at checkout.

Once it changes, We will try our best to keep you up to date on recent changes regarding import fees.

By Klarna or PayPal , you have the option to choose a Pay Later offer - either Pay in 4 installments or a Pay Monthly plan, applicable for eligible purchases.

One of the most straightforward reasons is that the cardholder doesn’t have enough funds in their account or has exceeded their credit limit.

If you see this message, it means that your bank is blocking authorization of the card. This can be for many reasons. To resolve this issue, please either: Contact your bank to allow the authorization, or. Use a different credit card.

Yes, we ship worldwide. We offer free standard shipping on all lightsabers.

However, for unavoidable reasons (such as a Sith invasion), we may stop shipping to some areas, so if you see your country in your order, that means we can ship to you.

It depends on where you are located. It usually takes 1-2 business days to process and ship your order. Delivery time is 5-10 days, but most customers receive their packages in 1 week.

Some international orders need to arrive at customs before they can be tracked.

We offer tracking for every order. Once the product has been shipped, you will receive an email with a tracking number.

You can use the tracking number to check the shipping status of your order via the tracking page.

Once an order has been shipped, it is not possible to change the address, which means that you will need to contact us before your order is shipped.

However, we will attempt to communicate with our shipping partners, but any additional costs incurred may be your responsibility.

No, our shipping partners are NOT able to deliver to P.O. Boxes. This includes APO, FPO and DPO. Shipments can only be delivered directly to the recipient's delivery address and a signature for receipt is required.

Ships from warehouses in the USA, UK and Hong Kong. However, in order to protect the electronics, lightsaber orders are packaged after they are placed, so most orders are shipped from our Hong Kong warehouse.

Since lightsaber orders are packaged after they are placed, extra accessories are usually put in the lightsaber box. If the order only has accessories, it will have its own box.

Yes, we offer a full one year warranty for any failures resulting from defective craftsmanship.

If you have any problems with our saber within the first year after receiving your order, we will repair or replace your saber free of charge. If your warranty expires, we still fix your lightsaber malfunctions, and if replacement parts are needed, the cost is additional.

Contact us and describe the problem using photos, videos, or other means. Don't forget to include your order information.

We will first discuss the problem via email or online meeting. If it is confirmed that a return to the factory for repair is necessary, we will provide you with shipping information.

No, the warranty is not transferable! If a customer sells/trades their saber to someone else, the warranty will not go with it. We keep records of every transaction.

We offer replacements or repairs for any products damaged due to non-man-made reasons.

We do not accept returns or provide refunds for lightsabers without manufacturing defects.

No, unauthorized returns without prior contact are not permitted.

Due to the large volume of orders we process daily, unsolicited returns may be lost. We are not responsible for any losses incurred as a result.